Returns & Exchanges

At Cloud Nine, we want you to glow with confidence; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Ensure products are in their original packaging and unused condition, then securely pack them to prevent damage during transit.

3

Attach the Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse inspects the returned beauty products, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing